The All Blacks, Bottlenecks & the Theory of Constraints

Today I’d like to talk about something The Wrinkle came across several decades ago (an oldie but a goodie), and is covered off in a book first published in 1984. This is the “Theory of Constraints” and applies to all business activities including service industries. The Theory is quite simple in that business processes and production all have bottlenecks, and while you can increase the pressure going into a bottleneck; ultimately what flows through is determined by the size of the bottleneck. Ergo your total output or productivity will be determined the size of the neck of your bottle.